Extended Returns: Orders between Dec 16, 2023 and Dec 25, 2023 : Return by Jan 2, 2024
Thank you for choosing PumpkinKnives for your fan-made anime merchandise, stickers, and original apparel. We take pride in providing unique, high-quality products, as well as exceptional customer service. If, for any reason, you are not satisfied with your purchase, please do not hesitate to contact us. We are always here to assist you.
1. Returns
If you ever need to return an item, we have a hassle-free return policy. You have 7 calendar days from the date of receipt to make a return. To be eligible for a return, the apparel item should be unused, in its original packaging, with all original tags attached, and in the same condition as when you received it. Please note that the item should not have any scents, stains, or appear worn for an extended time.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly update you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. The credit will be processed within a specified timeframe, depending on your card issuer’s policies.
3. Exchanges
If you need to exchange an unused item for a different size or color, don’t hesitate to contact us within 7 days of receiving your order. We understand that sizing can be tricky, and we will do our best to accommodate your request.
4. Non-Returnable Items
Certain items are non-returnable. These include:
- Personalized items
- Digital goods
5. Reporting Issues
If you encounter any issues with your purchase, we kindly request you to take a clear photo of the problem and send it to us via email at [email protected] or through our Instagram page: PumpkinKnives Instagram. This will help us to better understand and address your concerns, ensuring a quick and effective resolution. To ensure a prompt and effective resolution, please include your order number in your email or message.
International Orders
Please note that we do not accept returns or exchanges for items shipped internationally. International customers are encouraged to carefully review product details, sizing, and colors before placing an order. Additionally, we cannot guarantee the safety, delivery time, or specific shipping timeframe of international packages due to variations in postal and customs systems. We appreciate your understanding and patience with any potential delays that may occur during the international shipping process.
Refunds:
We understand that mistakes can happen. If there is an issue with your international order, and the mistake is on our end, we will gladly process a refund.
Please contact our Customer Service team through: Facebook live chat(M-F, 12nn to 4pm MT), PumpkinKnives Instagram or email us at [email protected] to initiate the refund process. you can also message with the form below. We appreciate your message and will do our best to respond to you within 1-2 business days.