Frequently Asked Questions (FAQs)

How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. Alternatively, you can send me an email at [email protected].

What is your return policy?

  • Our return policy details can be found on the “Return Policy” page. Please review this information to understand eligibility criteria, timeframes, and the process for returning items. 

Are there any additional fees besides the product price?

  • The total cost includes the product price, shipping fees, and applicable taxes. There are no hidden fees. You can view the complete breakdown during the checkout process before confirming your purchase.

How do I contact customer support?

  • For any inquiries or assistance, please visit our “Contact Us” page. We will do our best to respond to you within 1-2 business days. 
  •  Facebook Live Chat (M-F, 12nn to 4pm MT). We will do our best to respond to you within 1-2 business days.

Do you ship internationally?

  • Yes, we offer international shipping to Canada. Shipping cost is a flat rate of 18, and delivery times vary depending on the destination.It usually takes about 4 weeks – 8 weeks (not garanteed). You can also place an order through ETSY for shipping to Asia Pacific, Latin America and the Caribbean , and some European countries.

How can I unsubscribe from newsletters and promotional emails?

  • You can manage your email preferences by clicking the “unsubscribe” link at the bottom of our emails. 

What should I do if I encounter technical issues on the website?

  • If you experience any technical difficulties, try clearing your browser cache or using a different browser. If the issue persists, contact our customer support for assistance.

Are the product images an accurate representation of the actual items?

  • We strive to provide high-quality images that accurately represent our products. However, variations in display settings and lighting can affect perception. Read product descriptions for comprehensive details, and feel free to contact us for more information.

How can I sign up for promotions and discounts?

  • To stay updated on promotions and discounts, you can follow my social media: @Pumpkinknives in Instagram, TikTok, tumblr, or subscribe to our newsletter.

What happens if an item is out of stock after I place an order?

  • While we make every effort to maintain accurate inventory levels, occasional discrepancies may occur. In such cases, we will promptly notify you of the out-of-stock item and provide options for a replacement, backorder, or a refund for the affected item.

Can I change my shipping address after placing an order?

  • To ensure timely and accurate delivery, we are unable to change the shipping address once an order is processed. Please double-check your shipping information during checkout. If you encounter any issues, contact our customer support as soon as possible.

Do you offer wholesale or bulk purchase discounts?

  • Yes, we offer wholesale and bulk purchase discounts for eligible customers. Please contact our Customer Support for more information on minimum order quantities and pricing.